Services

Information Service

The Information Services Department plays integral part in Bureau's operations, and includes assisting with the organization and execution of training workshops, seminars and activities pertaining to the work of the Bureau and its standards development partners such as CROSQ, ISO and Codex Alimentarius.

The Information Service Department is the PRO arm for the Bureau, publicizing the work of the Bureau and engaging the public, technical experts and interested stakeholders in the work of the Bureau.

Below is a list of some of the other tasks involving the Information Services Department:

• Liaises with international and regional organisations.
• Hosts the National Codex Contact Point (CCP) – manages a collection of Codex Standards and other FAO and WHO publications; Manages Codex activities and disseminates codex information at the national level.
• Hosts the National Enquiry Point (NEP) for the WTO TBT Agreement.

Proposal for New Standards

Please ensure that all instructions are followed when completing the New Work Item Proposal (NWIP) form. Also take note of the submission deadline for the said proposal

Submission of a proposal can be made either via email or by bringing a hard copy of the completed form to the Bureau’s office.

A notice will be issued for commenting on the work item once approved as a national need. Therefore, it is important to check the website regularly for notices requesting comments as a vital part for the development process of the standard.

Please note this service undertaken is based on the demands of interested stakeholders and the public.

Standards Development

The Bureau's Standards Development Department is responsible for monitoring and managing the development and adoption of standards.

There are three types of standards:

• National Standards
• Regional Standards
• International Standards

The Bureau's work on standards development also engages various committees also called Technical Committees (TC). The technical committees comprise of experts in the field that is relevant to the standard in subject.

Below is the list of technical committees working with the Bureau in the development of national, regional, and international standards:

1. National Codex, Food and Agriculture Technical Committee
2. Tourism and Hospitality Services Technical Committee
3. Chemicals and Chemical Based Products Technical Committee
4. Nursing Homes Working Group

For details on requesting the development of a new standard please see the Proposal for New Standards page.

Technical Service

The Technical Services arm of the Bureau offers the following services to the public:

• Calibration of scales and non automatic weighing instruments
• Verification of scales and non automatic weighing instruments

Calibration

The service of calibration allows us to check and determine the accuracy of weighing and measuring instruments by comparison with a standard traceable to the International System of Units (SI). In this case we issue a certificate documenting the Error and Uncertainty in the instrument’s indications. Calibrations are performed as frequently as required by the owner of the Instrument. Rates are mainly based on the accuracy class of the instrument.

Verification

The service of calibration allows us to check and determine the accuracy of weighing and measuring instruments by comparison with a standard traceable to the International System of Units (SI). In this case we issue a certificate documenting the Error and Uncertainty in the instrument’s indications. Calibrations are performed as frequently as required by the owner of the Instrument. Rates are mainly based on the accuracy class of the instrument.

For calibration and verification services the following information, pertaining to the measuring equipment to be assessed, must be submitted in order to ensure optimal and accurate assessment of the equipment:

Required information of weighing or measuring equipment (spring scale, digital scale etc.) to be assessed:

• Model name
• Model serial number
• Model capacity